Return Policy

At Jennifer Ward Studio, we take great pride in the quality and craftsmanship of our work. Our goal is to ensure you are completely satisfied with your purchase. Because each piece is custom-made and carefully crafted, please review our return policy below.

**Digital Downloads**

All digital download purchases are final and non-refundable due to the nature of the product. If you encounter any issues with your digital files, such as download errors or file corruption, please contact us within 7 days of purchase, and we will be happy to assist you with troubleshooting or providing a replacement file.

**Custom Illustration & Fine Art Commissions**

Due to the personalized nature of custom illustrations and fine art commissions, we are unable to offer returns or refunds once work has commenced. We work closely with our clients throughout the creative process, providing regular updates and opportunities for feedback to ensure the final piece meets your expectations.

If you are not satisfied with the final product, please contact us within 7 days of delivery, and we will work with you to address your concerns and make reasonable adjustments if possible.

**Ready-Made Artwork & Prints**

For non-custom, ready-made artwork and prints, we offer a 14-day return policy. If you are not satisfied with your purchase, you may return the item in its original condition for a refund or exchange. Please note that shipping costs are non-refundable, and the customer is responsible for return shipping.

**Damaged or Defective Items**

If your item arrives damaged or defective, please contact us within 7 days of receiving your order with photos of the damage or defect. We will gladly offer a replacement or refund, including shipping costs, for any damaged or defective items.

**How to Request a Return or Exchange**

To initiate a return or exchange, please email us at [your email address] with your order number and details of your request. We will provide you with instructions on how to proceed.

**Additional Information**

- Custom orders and digital products are non-refundable.

- Returns must be in original, undamaged condition.

- Refunds will be processed within 7-10 business days of receiving the returned item.

If you have any questions or concerns about our return policy, please don't hesitate to reach out. We’re here to help and want to ensure your experience with [Your Studio Name] is as delightful as possible.